General Terms of Use

Privacy Policy

Last updated: 7/8/2025

Travel Chariot (‘Travel Chariot’, ‘we’, ‘us’, ‘our’) are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information when you use this website www.travelchariot.com and/or the Travel Chariot App (together, ‘Travel Chariot Platform’) and the services offered by Travel Chariot or the third party operators (the ‘Operators’) through Travel Chariot Platform (the ‘Services’) as described in this Privacy Policy.

Scope of Terms

Travel Chariot reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of Travel Chariot Platform or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent.
Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.

Collection of Information

We may collect Personal Information about you that you provide to us while using Travel Chariot Platform and information about how you use Travel Chariot Platform including when you open your user account (‘User Account’), visit Travel Chariot Platform or make reservations, rentals and/or bookings for any intended Services or using the Services.

1. Opening Your User Account

When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password and telephone number.

2. Visit Travel Chariot Platform, Making Reservations, Rentals, and/or Bookings

When you visit Travel Chariot Platform (even if you have not registered a User Account or logged in), make reservations, rentals, and/or bookings for any intended Services or use the Services, we may collect and process certain information including but not limited to:

Copies of correspondence between you and us, and between you and the Operators
Information necessary to fulfil your reservations, rentals, and/or bookings with us and our Operators (including travel document information, vehicle rental information, insurance information, age, and date of birth)
Details of your usage of Travel Chariot Platform (including traffic data, location data and length of user sessions)
Feedback and responses to surveys conducted by Travel Chariot
Information automatically collected and stored in our server (including login credentials, IP address, browser type, device information, pages visited)

3. Mobile Device Usage

When you use your mobile devices to visit Travel Chariot Platform, we may collect information about you and your mobile device. This can include location information if you have consented and configured your mobile device to send us such information or upload photos with location information to Travel Chariot Platform.

Storage of Information

The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers.

Your Personal Information will be stored as long as necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any:

Contractual requirements that are necessary for the provision of the Services
Legal, tax or accounting requirements

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymize the data or, if this is not possible, then we will securely store your personal information.

Usage of Information

We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.

We use your information to:

Create your User Account
Fulfil your reservations, rentals, and/or bookings
Provide you with the Services
Continually improve Travel Chariot Platform
Contact you in relation to the Services
Provide faster purchase requests
Deliver better customer support
Provide timely notice of new Services and special offers

Disclosure of Information

We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include:

To successfully complete your reservations, rentals, and/or bookings with Operators or third parties (including tour operators, activity providers, hotels, transportation companies)
To the relevant Operator in connection with Services you have booked or intend to book
To our third party service providers for web hosting, data analysis, marketing, and customer service
If required by any applicable law, court order, or governmental authority
Within the Travel Chariot group of companies
In connection with a corporate transaction (sale, merger, acquisition)
To protect the rights and property of Travel Chariot

Cookies

Cookies are widely used to make websites work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access Travel Chariot Platform and helps us to create better user experience for you.

You will find more details about cookies and similar technologies that we use in our Cookie Policy.

Your Rights

You may at any time:

Access your Personal Information
Correct your Personal Information
Request erasure of your Personal Information
Request restriction of processing
Object to processing
Request a copy of your information

You can manage most of your Personal Information through Travel Chariot Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by contacting us.

Contact Us

If you have any questions about this Privacy Policy or have a complaint regarding the processing of your Personal Information, please contact us:

Email: privacy@travelchariot.com

Please contact us via the contact details mentioned above if you have any concerns about how we handle your Personal Information.